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Highmark Western New York: Cultural Competency for Healthcare Providers Training Attestation

cultural competency

Providers and their staff are expected to receive training to increase their knowledge in cultural competency to improve communications with their patients. The New York State Department of Health requires that all Medicaid providers participate in cultural competency training on an annual basis. The training is online, free, and offers several provider-specific programs.


Participating providers must certify, on an annual basis, that all participating providers’ staff who have regular and substantial contact with Medicaid enrollees have completed the state-approved cultural competence training curriculum, including training on the use of interpreters. The state will provide cultural competence training materials to the contractor and providers upon request. This year’s attestation is to be completed virtually no later than October 1, 2023, using the following link:


By completing the virtual form you are certifying that all providers enrolled with Highmark Blue Cross Blue Shield of Western New York for Medicaid services are covered under this attestation and have participated in a state-approved training on the topic of cultural competency within the last 12 months. Each individual understands the content of the training and agrees to abide by all applicable policies and procedures.

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