Practicefirst received notification that Highmark Western New York will be transitioning its provider portal from NaviNet to Availity Essentials. According to the Highmark news bulletin, the transition will be phased in:
Through the new Highmark portal on Availity, providers will be able to perform eligibility and benefit checks, submit prior authorizations and check status, submit claim inquiries, view reporting, and other digital tasks that are currently being performed.
Both on-demand and live training will be available to help providers and staff navigate the new portal. Highmark will post training dates and more information about the portal transition on the Provider Resource Center as it becomes available.
To view the full Highmark Special Bulletin, please access the link below: